Returns & Refunds Policy

Last updated: [Date]

At Elevate Automobile, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before making a purchase.

Returns Eligibility

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in its original packaging

  • Return requests must be submitted within 7 days of delivery

Items that do not meet these conditions will not be eligible for return.

Non-Returnable Items

The following items are non-returnable:

  • Items marked as final sale

  • Customized or personalized products

  • Gift cards

  • Items damaged due to misuse, negligence, or normal wear and tear

Return Request Process

To request a return, please contact us at:

📧 [email protected]

Include:

  • Order number

  • Reason for return

  • Photos of the item (if applicable)

Our support team will review your request and provide return instructions if approved.

Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping fees are non-refundable

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

Refunds

Once we receive and inspect the returned item:

  • Approved refunds will be processed within 5–7 business days

  • Refunds will be issued to the original payment method (PayPal or Stripe)

  • Processing time may vary depending on your payment provider

Late or Missing Refunds

If you have not received your refund:

  • Check your bank or PayPal account again

  • Contact your payment provider

  • If the issue persists, contact us at [email protected]

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos.
We will review and resolve the issue as quickly as possible.

Contact Us

If you have any questions about returns or refunds, please contact us:

Elevate Automobile
Email: [email protected]